Terms & Conditions.

Guest House

General

All guests should satisfy themselves with the terms and policies detailed below before proceeding with a reservation.
Should any clarifications be required prior to booking a request should be made to Bosayne to avoid confusion or misunderstanding.

On payment of a reservation  deposit, guests will have been deemed to have satisfied themselves with Bosayne Guest House Terms and Conditions and Access Statement as published.

We reserve the right to amend the terms and conditions as appropriate, without detriment to guests statutory rights.

Please note that we are pet owners (cats). Although we endeavour to keep our cats clear of all guest areas, especially guest bedrooms, we cannot guarantee a cat hair free environment. We appreciate many guests like cats but we also acknowledge the potential risk with pet allergies and dislikes. Be assured ALL guest areas are cleaned daily to minimise the risk of cat hairs being present. We advise guests to consider any potential problems/concerns before formally booking a stay with us.

Limited parking is available to the rear of the guest house for guests on a first come first served basis. No liability will be accepted by Bosayne Guest House for any damage or loss of personal property or vehicles while parked within the boundary of Bosayne Guest House – ALL VEHICLES ARE PARKED STRICTLY AT THE OWNERS RISK.

Payment Methods accepted

· Credit / Debit Cards
· Cash or
· Bank transfer (Please contact us for payment details)
Note: Bosayne Guest House no longer accept cheques as a method of payment

Payment

All costs are based on bed and breakfast per night and as published at www.bosayne.co.uk
1-4 night stays: A deposit of the first nights fee will be required to secure the reservation.
5-nights or more stays: A deposit of 20% of the total cost will be required to secure the reservation.
Deposits are non-returnable, however in the event of cancellation, up to 24-hours before arrival funds will be held for six months and deducted from a new booking made within this time.
Deposits will be forfeit should guests fail to check in on the due date of arrival.
Please note should guest(s) leave before the end of your booking we reserve the right to charge 75% of the outstanding reservation. In the event of the room being re-let this amount will be refunded.
Children aged 5 years and under – free of charge.
Group bookings – When group bookings of over 6 (six) persons are accepted by the owners, non-refundable deposit payment will only be accepted by credit/debit cards or bank transfer.

Arrival & Departure

Check-in: 2.00pm onwards – Latest Check-in is 9:00pm.
Check-out: 10.00am on the morning of departure.

Pets

Pets are not accepted in the main house, except Assistance Dogs.

Internet

Free Wifi connection is available to guests using their own devices. Guests will be required to sign a Terms of Service and Acceptance Use form prior to being given the access code for connection to the Internet through Bosayne Guest House router.

Candles/Incense Burners

Candles and/or incense burners are not permitted for use in guest rooms due to a risk of fire.

Smoking

Bosayne Guest House is a non-smoking facility. It is against the Law to smoke in our establishment.
Guests will be required to vacate the Guest House for any continued or serious breach of this policy. All accommodation costs incurred will be invoiced and early departure conditions will be implemented as detailed in the payment terms.
The owners also reserve the right to invoice an additional cleaning charge of £100 to cover the cost of cleaning hard and soft furnishings, carpets, walls and ceiling for breach of this no-smoking policy
Deliberate de-activation of any part of the fire alarm system will be considered a serious breach.
Smoking may only be permitted within the front garden or car-park to the rear. All cigarette butts must be properly and safely disposed of before entering the guest house.

Illegal Substances

The possession of and/or use of illegal substances is strictly prohibited at Bosayne.  Any evidence of, or guests found to have illegal substances on the premises will be instructed to checkout immediately.

Damage to fixtures & fittings

Guests are requested to report all faults and damages to fixtures and fittings to ensure repairs/replacement procedures are implemented immediately and to safeguard the property and the ongoing comfort of everyone.
The owners reserve the right to claim full repair/replacement costs where it is considered that damage/breakage was caused through negligence.
Guests are advised to take out personal travel/holiday insurance.

Bosayne Cottage

General

All guests should satisfy themselves with the terms and conditions detailed below before proceeding with a reservation.

For clarifications of the terms and conditions prior to proceeding with booking, a request should be made to Bosayne to avoid confusion or misunderstanding.

On payment of a reservation  deposit, guests will have been deemed to have satisfied themselves with Bosayne Guest House Terms and Conditions and Access Statement as published.

Proprietors reserve the right to enter the property if necessary during a guest stay but will provide prior notice whenever possible.

We reserve the right to amend the terms and conditions as appropriate, without detriment to guest statutory rights.

Deposit/Payment procedure (Weekly reservations)

A non refundable deposit of 25% is payable upon booking. The balance of the total holiday cost is payable four weeks prior to the start of your holiday. Bookings within four weeks of arrival require full payment in advance.
If a guest requires the use of the sofa bed, for use as an additional bed to those already provided in the bedroom, a single payment of £25 will be incurred, in addition to the cost of the reservation.

Deposit/Payment procedure (Short Breaks/Specials)

For 3-4 night stays full payment payable on booking (50% non-refundable – see cancellation terms below).
For 5-6 night stays a non-refundable deposit of 30% is payable upon booking. The balance of the total holiday cost is payable four weeks prior to the start of your holiday. Bookings within four weeks of arrival require full payment in advance.
If a guest requires the use of the sofa bed, as an additional bed to those provided in the bedroom, a single payment of £25 will be incurred, in addition to the cost of the reservation.

Payment Methods

Payment Methods accepted –
· Credit / Debit Cards
· Cash or
· Bank transfer (Please contact us for payment details)
Note: Bosayne Guest House no longer accept cheques as a method of payment

Cancellation

If a guest does not pay the balance fee at the prescribed time, we reserve the right to cancel the booking. In this event the deposit will be forfeited. If the client cancels after the booking is confirmed (notification of which must be given in writing) the full amount of the rent is payable, unless the property can be re-let. We therefore recommend holiday insurance.
If the cottage is re-let covering the full period cancelled (and every effort we be made to do so) all monies paid will be refunded – less the non-refundable element/deposit.
Confirmed cottage bookings are provided to guests on a NON-TRANSFERABLE basis.

Changes or Cancellation by owners

Whenever possible all changes will be advised to you without delay. Should circumstances beyond our control require us to cancel a booking, we will, where possible, make alternative arrangements. Should these prove unacceptable and once instructions have been received in writing from you, a full refund of all monies will be paid.

Arrival & Departure

The cottage will be available from 3.00pm on the day of arrival unless alternative times are mutually agreed in advance.
The cottage is to be vacated by 10.00am on the day of departure.

Condition

We, the proprietors, will always do our best to ensure the cottage is clean and comfortable upon arrival.
Guests are required to leave the cottage in a clean and tidy state on departure. Appropriate cleaning materials and equipment is provided to assist guests.
Guests are requested to report all faults and damages to fixtures and fittings to ensure repairs/replacement procedures are implemented immediately and to safeguard the property and the ongoing comfort of everyone.
Guests will be liable for all breakages and/or damages caused during the period of letting howsoever caused (including pets). The owners reserve the right to claim full repair/replacement costs where it is considered that damage/breakage was caused through negligence. Guests are strongly advised to take out personal travel/holiday insurance.

Pets

Well behaved pets by arrangement only. Pets are not permitted in the bedroom area. Assistance dogs have no restrictions.
Guests are responsible for ensuring the cottage is clear of pet odours and animal hairs/fur prior to departure.
Proprietors reserve the right to inspect the cottage before departure of guests and levy costs for cleaning and/or damages caused by pets during stay.

Internet

Wifi connection is available to guests using their own devices. Guests will be required to sign a Terms of Service and Acceptance Use form prior to being given the access code for connection to the Internet through Bosayne Guest House router.

Smoking

Bosayne Cottage is a non-smoking facility. It is against the LAW to smoke in the cottage.
Guests will be required to vacate the cottage for any serious or continued breach of this smoking policy, without re-imbursement of letting costs.
The owners also reserve the right to invoice an additional cleaning charge of £100 to cover the cost of cleaning hard and soft furnishings, carpets, walls and ceiling for breach of this no-smoking policy.
Deliberate de-activation of any part of the fire alarm system will be considered a serious breach.
Smoking is only permitted on the cottage patio or car-park in front of the cottage. All cigarette butts must be properly and safely disposed of before re-entering the cottage.

Illegal Substances

The possession of and/or use of illegal substances is strictly prohibited at Bosayne.  Any evidence of, or guests found to have illegal substances on the premises will be instructed to checkout immediately.